Delivery Solutions Privacy Notice

Privacy Notice

Effective Date: 29 June, 2026

Delivery Solutions Privacy Notice

We understand that you care how information about you is used and shared and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes our practices in connection with privacy and the Personal Information that we collect through this website or through our mobile application(s) and selected other website domains where this Privacy Notice is posted (collectively the "Services").
“Personal Information” refers to information that identifies you or that can reasonably be linked to you as an individual. Except as indicated below, this Privacy Notice does not address the collection, use, or disclosure of information by any of our affiliates or by our partners to which we provide services (e.g., ecommerce retailers) or other third parties through any other websites or mobile apps.

By accessing or using the Services, you agree to all the terms and conditions of this Privacy Notice. We may change this Privacy Notice from time to time and without prior notice. If we make a change to this Privacy Notice, it will be effective as soon as we post it, and the most current version of this Privacy Notice will always be posted under the Terms of Service and/or Privacy Notice tab of the Services. If we make a material change to this Privacy Notice, we may notify you. You agree that you will check out this Privacy Notice periodically. By continuing to access or use the Services after we make changes to this Privacy Notice, you agree to be bound by the revised Privacy Notice. You agree that if you do not agree to the new terms of the Privacy Notice, you will stop using the Services.

ARTICLE I

NOTICE OF INFORMATION WE COLLECT

We may have collected the following information about you in the last 12 months:

1.01 Identifiers.

In order for you to use the Services, we will request that you furnish certain identifiers. For example, we may ask you to complete a registration form that asks for contact information (such as name, date of birth, address, telephone number, and e-mail address) or an order form that asks for financial information (like credit card number, expiration date, and billing address). Additionally, when you order from the Services, we may collect certain consumer information (such as products ordered and relevant promotion codes) and delivery information (such as an alternate contact, address, and telephone number in the event you are not available to accept delivery). If you communicate with us by e-mail, or otherwise complete online forms, surveys, or contest entries, any information provided in such communication may be collected as Personal Information. You may choose not to provide us with certain identifiers. In such an event, you can still access and view much of the Services; however, you may not be able to order any products or use the Services. In addition, you can choose not to provide certain optional information, but then you might not be able to take full advantage of many of the features of the Services.

1.02 Device and Network Data.

When you register to use the mobile application, we will collect your device type and UUID, a unique identifier generated within the mobile application. We use this information to maximize your user experience. We and our third-party service providers may collect your non-personal information, including information about the device you are using in accessing or using the Services, information from referring websites, and your interaction with the Services.

1.03 Geolocation Data.

If you choose to pick up your order with our partners, we will collect your precise geolocation information from your browser or mobile device to help make sure your order is ready when you arrive. In some circumstances, such as if you forget to pick up your order, we may collect this information for a longer period of time. However, you can always turn off geolocation tracking in the application or post-order webpage. If you choose to make a product return, we may also collect precise geolocation information so we can route your order to the appropriate return delivery partner.

For drivers that work with our delivery partners, we collect geolocation information that our delivery partners send to us in order to optimize the customer drop-off experience and fulfill the order.

1.04 Cookies and Other Technology.

A cookie is a small piece of data that is sent to your Internet browser and stored on your computer's hard drive, and that delivers information about you and your activity on the Services. Pixel tags and web beacons are small graphic files that can function in various ways (such as allowing us to track how you view an email that we send you and track your activity on the Services) and are commonly used in conjunction with cookies. We, our third-party service providers, and other third parties detailed below under Article II "How We Use The Information We Collect,” may use cookies, pixel tags, web beacons, and other similar technologies to better serve you with more tailored information and facilitate your ongoing use of the Services. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allow you to decline the use of cookies. To learn more about cookies, please visit the third-party site https://www.aboutcookies.org/.

1.05 Google Analytics.

We use Google Analytics Demographics and Interest Reporting on this site in order to learn about the kind of users that visit our site and to possibly target future advertising or tune our content to benefit users. Learn more about the browser addon https://tools.google.com/dlpage/gaoptout/ provided by Google to opt out of Google Analytics.

1.06 IP Addresses.

IP Addresses are the Internet Protocol addresses of the computers or other devices that you are using. Your IP Address is automatically assigned to the devices that you are using by your Internet Service Provider (ISP). Your IP Address is identified and logged automatically in our server log files whenever you visit the Services, along with the time(s) of your visit(s) and the page(s) of the Services that you visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many websites.

1.07 De-Identified Data.

We may de-identify personal information about you or receive de-identified personal information about you, and we may use and disclose such information for any purpose in accordance with applicable law. We will maintain de-identified information in de-identified form, and will not reidentify such information, except in accordance with the requirements of applicable law.

ARTICLE II

HOW WE USE THE INFORMATION WE COLLECT

We and our third-party service providers may use your information for the following purposes:

ARTICLE III

WHEN AND HOW WE SHARE YOUR INFORMATION

We and our third-party service providers may disclose your information to third parties such as our affiliates, partners, advertising networks, data analytics providers, and government entities:

ARTICLE IV

OTHER IMPORTANT NOTICES REGARDING OUR PRIVACY PRACTICES

4.01 Customers; Third-Party Services.

Except as expressly set forth herein, this Privacy Notice does not address, and neither we nor our third-party service providers are responsible for, the privacy, information, or other practices of other websites or mobile apps or any third parties, including without limitation any of our customers or affiliates and any third party operating any site to which the Services contains a link. The inclusion of a link to a third-party website on the Services does not imply endorsement of the linked site by us or by our affiliates. Please note that your access or use of any third-party websites, including by providing any information, materials, or other content to such sites, is entirely at your own risk.

4.02 Security.

We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

4.03 Unsubscribe.

If you do not wish to receive marketing-related emails from us, you may unsubscribe from receiving them by clicking on the “unsubscribe” link at the bottom of any of those emails.

To unsubscribe from our text messages, you may reply with any one of the following keywords like STOP, END, CANCEL, UNSUBSCRIBE, and QUIT.

4.04 Retention Period.

We and our third-party service providers will retain your information for the period reasonably necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law. We retain most information associated with orders for at least one year.

4.05 Note Regarding the Use of the Site by Minors.

The Services are not directed to nor intended for use by individuals under the age of twenty-one (21), and we request that such individuals not use the Services and not provide any information through the Services.

4.06 Disclaimer.

If you choose to access the Services, you do so at your own risk and are responsible for complying with all local laws, rules, and regulations. We may limit the availability of the Services, in whole or in part, to any person, geographic area, and/or jurisdiction we choose, at any time and at our sole discretion. By using the Services and submitting any information, you consent to the transfer of Personal Information to other countries, such as the United States, which may provide a different level of data security than your country of residence provides.

4.07 Contacting Us.

If you or your authorized agent have any questions regarding this Privacy Notice, please contact us by:

ARTICLE V

YOUR PRIVACY RIGHTS

Your specific privacy rights depend on where you live. We will endeavor to respect these rights for everyone, but we reserve our right to respond to requests to exercise these rights as permitted by law. You may submit requests by completing this form.

5.01 Right to Know and Access.

You may have a right to confirm whether we are processing data about you. You have a right to request that we disclose your personal information that we collect, use, disclose, and sell.

5.02 Right to Correct.

You may have a right to request that we correct inaccurate personal information about you.

5.03 Right to Request Deletion.

You may have a right to request that we delete your personal information that we collected.

5.04 Right to Non-Discrimination.

You may have a right to exercise the foregoing rights without receiving discriminatory treatment by us. Please note that we may request additional information to verify your request to exercise the above rights, and we may charge reasonable fees to fulfill requests as permitted by law.

5.05 Right to Lodge a Complaint.

Individuals may have the right to file a complaint with data and privacy protection authority if they believe their privacy rights have not been upheld in accordance with the laws.

5.06 Disclaimers.

Logos of Delivery Providers and Customers mentioned on our site are registered trademarks and copyrights owned by the respective companies. Nothing on this website should be construed to indicate any partnership or relationship between Delivery Solutions and these companies. Please contact us at privacynotice@deliverysolutions.co for more information.

ARTICLE VI

Additional Notice of U.S. State-Specific Privacy Information and Rights

This Additional Notice applies to consumers who resided in U.S. States that have enacted comprehensive consumer data privacy laws.

6.01 Personal Information We Collect about Consumers

We describe the personal information we have collected about consumers in the twelve (12) months preceding the effective date of the Delivery Solutions Privacy Notice in the part titled, “Notice of Information We Collect.” The information we have obtained includes the following:

We collect this personal information from sources including yourself directly and others (e.g., ecommerce retailers we partner with) whom you instruct to interact with us on your behalf, shippers, consignees and other customers, including public databases, social networks, and third party partners such as analytics or marketing providers. For more information, please see “Notice of Information We Collect” above.

6.02 Disclosures of Personal Information for Monetary or Other Valuable Consideration or for Business Purposes

As is common practice among businesses that operate Internet Web sites, we may disclose certain identifiers, information about the use of our websites and apps, and inferences drawn about you to our social media, advertising, and analytics partners for monetary or other valuable consideration. These disclosures may qualify as “sales” of personal information for consideration, sharing of personal information for cross-context behavioral advertising, or processing of personal information for targeted advertising under U.S. state comprehensive data privacy laws.

We have disclosed personal information in all or substantially all of the categories identified in this Additional Notice for various business purposes within the twelve (12) months preceding the effective date of the Delivery Solutions Privacy Notice. For more information about the categories of personal information we have disclosed, the categories of entities with which we have disclosed this information and the purposes for which we have disclosed the information, please see “When and How We Share Your Information” in the Delivery Solutions Privacy Notice.

We do not disclose personal information of individuals we know to be under the age of 16 to business or third parties for monetary or other valuable consideration as a “sale” of personal information, for cross-context behavioral advertising as the “sharing” of personal information, or for “targeted advertising”.

6.03 Use of Personal Information about Consumers

We use the personal information we collect about consumers for the business purposes disclosed within the Delivery Solutions Privacy Notice. For more information, please see “How We Use the Information We Collect” in the Delivery Solutions Privacy Notice. Like many companies, we use personal information we collect to operate and improve our business. This may include the use of personal information to support the improvement of large language models. Importantly, we do not sell personal information for monetary or other valuable consideration to third parties to train large language models.

The business purposes for which we may use personal information include:

We may also use the information we collect for our own or our service providers’ other operational purposes, purposes for which we provide you additional notice, purposes disclosed elsewhere in this Delivery Solutions Privacy Notice, or for purposes compatible with the context in which the personal information was collected.

We do not use sensitive personal information for purposes that would give rise to a right to limit the use or disclosure of sensitive personal information for residents of California. We do not use sensitive personal information to infer characteristics about consumers. We do not process your personal information for profiling in furtherance of “decisions that produce legal or similarly significant effects” as such term is defined under applicable law.

6.04 Your Privacy Rights

Depending on your state of residency, you may have one or more of the following rights. We will honor requests received to the extent required by applicable law and within the time provided by law.

You can learn how to set up and use an opt-out preference signal by visiting the California Attorney General’s “California Consumer Privacy Act (CCPA)” page or the California Privacy Protection Agency’s “Frequently Asked Questions (FAQs)” page.

Please note that a signal sent from one device may not apply to other devices you use or to data that we collect from you through other sources.

6.05 Verification Process

For requests made in connection with the Right to Know, Right to Correct, and/or Right to Delete, please note:

6.06 Non-discrimination

We may not discriminate against you because of your exercise of any of the foregoing privacy rights, or any other rights under applicable law, including by:

We may, however, charge different prices or rates, or provide a different level or quality of goods or services, if that difference is reasonably related to the value provided to us by your personal information. We may limit our response to your exercise of rights as permitted by law.

6.07 Requests to Exercise Your Rights

You may request to exercise the foregoing rights by:

Agent Authorization:
You may designate an authorized agent to request any of the above rights on your behalf. You may make such a designation by providing the agent with written permission, signed by you, to act on your behalf. Your agent may contact us via the information provided in the “Requests to Exercise Your Rights” section above to make a request on your behalf. Even if you choose to use an agent, we may, as permitted by law, require:

6.08. Data Retention

Your personal information will be retained in accordance with the “Retention Period” section above.

ARTICLE VII

OTHER INFORMATION

7.01 Data Sharing for Direct Marketing Purposes (California)

California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. If you are a California resident, you may ask us to refrain from sharing your personal information with certain of our affiliates and other third parties for their marketing purposes. Please tell us your preference by contacting us as specified below. To make such a request, please tell us your preference by contacting us as specified in the “Requests to Exercise Your Rights” section above.

7.02 Do Not Track

Please note that our Websites and mobile apps are not designed to respond to "do not track" requests from Web browsers.